TY  - BOOK
AU  - Rao, Ashok, Carr, L. P and Dambolena, Ismael 
TI  - Total quality management: Cross functional perspective
SN  - 0471108049
U1  - 658.562 RAO 
PY  - 1996///
CY  - New York
PB  - John Wiley
KW  - Benchmarking 5
KW  - Change management
KW  - Re-engineering
KW  - Total quality management
ER  -